Where to search for help when something goes wrong.

Embedded CDT plug-ins issues

In case you encounter problems while using the Eclipse plug-ins, please consider the following:

  • read carefully the documentation pages
  • check the release pages for Known issues
  • check the Known issues pages
  • check the FAQ pages
  • check the forums for discussions on similar subjects
  • check the GitHub Issues trackers

Use the forums

If you still could not find a solution, if you have interesting use cases, if you have custom configurations, and generally if you have any experience that you want to share with others, please use the forums, and be sure you select the right group/discussion.

Use the chat room

For live discussions between users, you can use the project chat room. This may be a great way to share experience, but for support the forums are preferred.

Use the GitHub Issues trackers only if necessary

If you are convinced that you identified a bug (if you have doubts, use the forums), or you have a pertinent suggestion how to enhance the xPack tools, please use the specific GitHub Issues trackers:

DO NOT use the GitHub Issues for questions and support, use the forums.

Web pages issues

If you discover problems in the content of these pages (typos, wrong phrasing, etc), or you have suggestions on how to improve them, you can fork and send a Pull Request for the Web Source project or use the Web Source Issues tracker.

Use of private e-mail

Please, please, please: do not use private e-mail for support, since such messages will be automatically replied with a link to this page. The reason for this rude behaviour is simply an attempt to efficiently use the time; since forum posts and GitHub Issues are archived, other people having similar problems might benefit from the answers.

Comments on the content of this page that might be useful for other readers are welcomed here. For question and general support, please use the project forums.